LuckyBet Bonus Privacy Policy – Malaysia User Data Protection

Luckybet bonus collects your personal information through several channels when you use our platform. Below are the main categories of information collected and their purposes:

In addition to information you provide directly, we also collect information automatically through your use of the platform, including access logs, performance data, and session information.

Collected information is used only for legitimate and necessary purposes. luckybet bonus uses your data to:

• Operating and managing your account — including registration, identity verification, and profile management.
• Processing financial transactions — deposits, withdrawals, and account statements in Malaysian Ringgit.
• Ensuring platform security — detecting and preventing fraud, money laundering, and unauthorized access.
• Complying with legal obligations — including KYC requirements and reporting obligations mandated by Malaysia law.
• Enhancing user experience — analyzing usage patterns to improve platform features and interface.
• Service communications — sending account alerts, security notifications, and important policy updates.
• Customer support — providing technical support and resolving reported issues.

Luckybet bonus does not sell or rent your personal data to any third party. However, in the course of operating the platform, we may share necessary information with the following parties:

• Payment Service Providers — DuitNow, FPX, Touch 'n Go, Boost, and GrabPay providers that process your financial transactions. They receive only the data necessary to process each transaction.
• Game Providers — Companies that provide casino game software and betting platforms. Data sharing is limited to the technical information required to run the games.
• Legal Authorities — If required by law or a valid court order in Malaysia, we may need to disclose certain information to the relevant authorities.
• Technical Service Providers — Cloud infrastructure and security providers that help us run the platform safely and efficiently.

All third parties working with us are required to comply with strict data security standards and are not permitted to use your data for any purpose other than what has been agreed.

We take data security very seriously. luckybet bonus implements multiple layers of protection to keep your personal data safe at all times:

• 256-bit SSL Encryption for all communications between your device and our servers.
• Encryption of data at rest — all sensitive data is encrypted when stored in our database.
• Strict access controls — only authorized personnel may access user data, and all access is logged and monitored.
• 24/7 security monitoring — our systems are continuously monitored to detect any suspicious activity.
• Regular security testing — our platform undergoes regular security audits and penetration testing by independent experts.
• Two-factor authentication (2FA) — available to all accounts as an additional security layer.

The luckybet bonus platform uses cookies and similar tracking technologies to enhance user experience and platform security. Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login verification and session management. These cookies cannot be disabled as they are essential to your account security.
• Functional Cookies — Remembers your preferences such as language, display theme, and settings you have customized.
• Analytics Cookies — Helps us understand how users interact with the platform so we can make meaningful improvements.
• Security Cookies — Used to detect suspicious login attempts and protect your account from unauthorized access.

You can manage cookie settings through your browser preferences. Keep in mind that disabling essential cookies may affect platform functionality and account security.

Luckybet bonus retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by Malaysia law.

• Active account data — retained while your account is active and for up to 7 years after account closure for financial compliance purposes.
• Transaction records — retained for 7 years from the transaction date in accordance with legal requirements.
• Support communication logs — retained for 2 years for reference and service quality improvement purposes.
• Technical data and access logs — retained for 90 days for security and technical troubleshooting purposes.

Upon expiry of the relevant retention period, your data will be securely deleted or anonymised in accordance with established procedures.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:

The luckybet bonus platform is intended exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data from minors.

If you are a parent or guardian and discover that your minor child has registered an account on our platform without your knowledge, please contact us immediately. We will ensure the account is closed and all related data is deleted promptly, with no conditions attached.

As a precautionary measure, we conduct age verification during the registration process and KYC checks to confirm every user meets the minimum age requirement.

Luckybet bonus reserves the right to update this privacy policy from time to time to reflect changes in our operations, legal requirements, or the latest industry standards. Each update will be reflected with a new "Updated" date at the top of this page.

For significant changes that affect your rights or how we use your personal data, we will provide clear notice through:

• In-platform or mobile app notifications on luckybet bonus.
• Notice on the website homepage before changes take effect.
• An email to your registered address for the most important changes.

We encourage you to review this page regularly so you always stay informed about how we protect your privacy. Continued use of the platform after changes take effect is considered acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, our team is ready to assist.

You can reach us via:

• Live Chat — Available 24/7 within the luckybet bonus platform. This is the fastest way to get a response.
• Support Email — Send your enquiry to [email protected] and we will respond within 24–48 hours on business days.

For requests relating to personal data rights, please clearly state the type of request and include your account number (if applicable) to help expedite our review process.